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Policies & FAQ

Warranty

All Maxsun Furnishings products have a standard one-year limited warranty.  Warranties are only valid for the original purchaser and cannot be transferred.  Our warranties only cover manufacturer defects and do not cover damage from abnormal use or minor/cosmetic damage that has arisen from normal wear and tear.  Our warranty becomes null and void in the event of damage to the product resulting from unauthorized repairs, breakage due to abuse or misuse, repair, alteration or modification of the product by anyone other than authorized representatives thereof, damage resulting from accidents, vandalism, acts of nature and improper use.  Maxsun Furnishings’ liability is limited to the purchase price of the products sold, and we will not be liable for injury, loss, or damage arising from the purchaser’s care or neglect.  In no instance shall Maxsun Furnishings’ liability under warranty exceed the value of the warranted item or items. All warranty claims must be accompanied by photo evidence for documentation and review.

FAQ

Yes, all of our furniture is commercial grade. We sell to restaurants, bars and the hospitality industry. Our items are manufactured in the USA and China.

There isn’t a minimum quantity for ordering. We do offer bulk discounts and ordering single items may be more expensive to ship. We will look for the most appropriate shipping method. You also have the option to pick up your products directly from us.

Yes, we do sell to residential customers. There are up-charges for shipping, such as indoor delivery, setup, lift gate charges. Some of these options may not be available depending on shipping location. Many of our bar stools can be custom made to counter height(26″). We also do custom upholstery work such as head boards and custom banquettes for your breakfast nook.

We take phone orders.

We may need to send you some information through fax and email to complete the order.

For stock items, we charge a 25% restocking fee for returns. Custom made products cannot be returned because they were manufactured based on your specifications.

Assembly depends on the item. Most of the items are assembled. Certain items such as table bases are not assembled. You may request to have your products shipped not assembled to save on shipping. Table tops and bases are ordered separately and will not be installed together when shipping.

Depending or the settings of your computer monitor, colors may be slightly different.

Measurements are rounded up to the nearest quarter of an inch. Please contact us if exact measurements are important to you. We are not responsible for any standard variations.

Our main showroom is located in NYC (200 Bowery in the Lower East Side), and another one in Maspeth, New York (57-11 49th Place)

With the exception of custom made products, Almost 90% of our products are on display. If you are interested in any particular products, please call us to verify.

Yes, please contact us with your order details and we will provide you with a quote, or use the request a quote feature on the product page.

We deliver anywhere in the 48 continental states.

Yes, we do. Most of the furniture that we offer are stocked in our Maspeth warehouse and could be shipped the following day or picked-up immediately. We also have a warehouse in New Jersey with items ready within 2 – 3 business days after purchase.

Our stock items are outfitted mostly in vinyl materials with a few exceptions. We also specialize in upholstery with a large variety of material books to choose from, or you can even provide us with the material of your preference.

Privacy Policy

Maxsun Group Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from maxsungroup.com (the “Site”).

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We may collect Device Information using the following technologies:

– “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
– “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
– “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we may collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers ), email address, company info and phone number. We refer to this information as “Order or Customer Information.”

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
Communicate with you;
Screen our orders for potential risk or fraud; and
When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use WordPress and Woocommerce to power our online site–you can read more about how WordPress/Woocommerce uses your Personal Information here: https://automattic.com/privacy/ and https://wordpress.org/about/privacy/. We also use Google Analytics to help us understand how our customers use the Site–you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.


BEHAVIOURAL ADVERTISING
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted of advertising by:

COMMON LINKS INCLUDE:
FACEBOOK – https://www.facebook.com/settings/?tab=ads
GOOGLE – https://www.google.com/settings/ads/anonymous
BING – https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

If applicable to European visitors and customers:
YOUR RIGHTS
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

CHANGES

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at sales@maxsungroup.com or by mail using the details provided below:

57-11 49th Place, Maspeth, NY, 11378, United States